HTD Apps for Whole-House Audio

Announcements and Updates

Written by
HTD Staff
March 16, 2023 1:23:00 AM PDT March 16, 2023 1:23:00 AM PDTth, March 16, 2023 1:23:00 AM PDT

For assistance in setting up an HTD app, click here.

The new "HTD Home Audio" app is now officially released!

Our new app is compatible with all versions of Lync 6, Lync 12, MC-66, and MCA-66 on both iOS and Android devices.

What you should know before downloading the "Home Audio" app (please read!):

The “Home Audio” app has a similar look and feel to other HTD apps. It includes some obvious enhancements, but the coding behind it is key as it will allow us to better manage future updates.

The “Home Audio” app uses a new, more secure cloud backup system hosted by Amazon Web Services (AWS). Some of the data from your Lync system will not automatically transfer to the “Home Audio” app. While we highly recommend switching to the new app, please be aware that you may need to reenter zone and source names and will need to recreate groups and presets. We apologize for this initial inconvenience, but it was necessary for us to create a more robust backup/restore feature. Read the manual to learn more.

Before installing the "Home Audio" app, you should delete any other HTD app and all of its data from your device in order to avoid communication issues with the central controller. Before deleting the older app, we recommend taking screen shots of zone names, source names, groups, and presets should you need to reference them while customizing the "Home Audio" app. If you haven't previously, we also recommend using Backup 1 or Backup 2 in System Settings should you for some reason need to return to the old app.

To customize the “Home Audio” app, you will need to enter the same initial unlock code we provided when you first purchased your system. If you do not recall that code, the new app provides the option to scan the QR code found on the back of your gateway (models GW-SL1 and WGW-SL1) to retrieve it.

We have tested the new app extensively, but as with most software, when launched across multiple devices with various configurations, there are certain to be issues we need to address. Please use the Feedback tab in the “Home Audio” app or Contact Us with any ideas, issues or concerns you may have.

Known issue(s) we are actively addressing:

ISSUE: Lync 6 or Lync 12 with LyncTouch keypads - LyncTouch does not display the source name or volume. HOW IT OCCURS: If a zone is powered on by the app AND the selected source does not change from the source previously displayed on the LyncTouch AND the display settings on the LyncTouch are set to Auto-Wake: ON, then the LyncTouch will not display the Source Name and Volume Level until you touch the screen to select a source. TEMPORARY WORK-AROUND: Change the display setting on the LyncTouch to Auto-Wake: OFF.