Prior to returning any merchandise to HTD, please call toll free 866-483-2834 or send us a note at Contact HTD to obtain a return authorization number and complete instructions.
When returning during the 30-day Guarantee Period:
All HTD products include a 30 day risk free, money-back GUARANTEE. We're so sure you're going to love your new HTD products that if, after trying them out in your own home, you are not completely satisfied that HTD offers the absolute best value in home audio, simply return what you don't want within 30 days of receipt, *undamaged and in the original packaging, and we will refund your credit card (or provide store credit for money orders) for the full amount of your purchase. In most cases we will also refund your initial shipping charge (please note: shipping charges are refunded at the lesser of the FedEx actual ground rate or FedEx capped rate even if your order used another shipping method). Your initial shipping charge will NOT be refunded if items are returned for one of the following reasons: 1. ordered too many, 2. ordered the wrong color, 3. ordered the wrong size, 4. item no longer needed, 5. order refused or otherwise undeliverable. No restocking fee will be applied.
If this is your first purchase with HTD and you are not 100% thrilled with our speakers, call us and we'll even send you prepaid FedEx shipping labels to return the speakers to us (excludes shipments to/from Canada, Alaska, Hawaii, Puerto Rico, US Virgin Islands, and APOs and is limited to two pair of bookshelf or in-wall speakers, one center channel speaker, and one powered subwoofer -we will not pay the return freight for Tower Speakers).
*An item that is returned without the original packaging and that has incurred damage that prevents the item from being sold in "like-new" condition may be assessed a fee of 15% to 50% of the original purchase price depending on the severity of the damage.
When returning for Service:
All HTD speakers carry a FIVE YEAR WARRANTY and all HTD electronics, including our multi-channel amplifiers and built-in subwoofer amplifiers, carry a TWO YEAR WARRANTY on both parts and labor. Should your HTD speaker or component fail to operate properly at any time during the warranty period, HTD will repair or replace (at our option) the item barring any indication of misuse or abuse. Please call or email us to obtain a return authorization number. Freight to an HTD authorized facility is paid by the customer. Return freight is paid by HTD. Please note that for international shipments, any customs charges, duties, or taxes are still the responsibility of the customer. Non-warranty repair is also available direct from HTD at very reasonable rates. Please call or Contact HTD for more information.
Warranty registration occurs automatically at the time your order is placed. There is no need to submit any paperwork.