At HTD we do not hire sales people to answer calls. Instead we hire people who are passionate about home audio and the technology that drives the way it is distributed and enjoyed throughout the home. Our goal is to help people live better through great audio in their home and our customer/technical support reps are a conduit to make that happen. Helping our customers achieve success in their home audio project is what drives our success. In addition to telephone, email, and case support, HTD customer/technical support reps are involved in many other aspects of our business including: processing customer feedback, improving our website and other customer interfaces, new product development and testing, as well as analyzing current and forthcoming technologies. We look for the following traits when considering a candidate for one of these mission-critical positions:
Are you a “neat freak”? Do you find the prospect of organizing and maintaining a 10,000 square foot warehouse of components and finished goods challenging and exciting? Are you a hard worker who understands the link between pick-pack-and-ship efficiency and customer satisfaction? Then taking on the role of order fulfillment and warehouse management at HTD may be right for you.
We are looking for someone with drive and responsibility (will have minimal oversight) to accept the challenge of improving the way a growing company manages its wares and fulfills its orders. Believe it or not, while some warehouse experience is a plus, no experience is required. We are willing to train you for this position as long as you are willing to pick up where we leave off, take control and continually improve the way our products are cared for and our customers’ orders are fulfilled.
Location: Plano, TXTime requirement: 35-40 hours/week, times flexible M-F, 8:00 am – 6:00 pm.Pay is hourly and dependent on experience; semi-annual and annual bonus opportunity9 paid holidays + 12 paid personal time off days/year (additional days after 5 years of employment)401k, medical benefits after one year of employment